Terms and Conditions.

Important Information – Please read Carefully Please take time to read through this document.

There are various items to acknowledge in order to proceed with your course. Feel free to contact us if you require clarification on any of the points here. 

TERMS & CONDITIONS 

1: If you make a course booking under the distance selling regulations and your course starts less than 7 days later, you agree to forfeit your rights to a refund in the event that you cancel your course. 

2: Once a booking and a deposit has been made, any fees are not refundable after the cooling off period (within 14 days). Courses booked in person or within 7 days of the start date do not qualify for the distance act rules. All course deposits/fees paid are non-refundable. Your Pre-Study Portal Registration is considered the commencement of your training course. Any funds refunded WITHIN the first 14 days will have deductions for services applied.

3: All current fees are available at www.dermace.co.uk If you are unsure of fees for your course, please contact the training academy for clarification. Your deposit becomes non-refundable if you fail to commence the practical portion of your course within 12 months of deposit paid.

4: Payments can be made by cash, credit/debit cards, or bank transfer. Cheques can be used but funds will need time to clear before courses start. Instalments of payments can also be arranged with Dermace Training Academy and full payment is needed 10 working days before commencement of your course. 

5: All instalment agreements must be adhered to, agreed and signed by the Academy and the student. Failure to adhere to this will result in the course dates being opened up to other students and forfeit of any payment already made to the academy. Failure to pay the balance of your course at the required time will result in the course dates being opened up to other students and forfeit of any payment already made to the academy. 

6: Students must be 18 years or over at the time they commence a course at Dermace Training Academy. 

7: In the event of a student withdrawing from a course before completion, the full balance of the course must be paid. This is due to the training time being allocated and models being booked with no possibility of filling the allocated spot at short notice. Course fees include: – Tuition fees – Venue fees – Training materials/products used during lessons and for home study – Manuals and hand-outs – deemed appropriate by Dermace Training Academy 

8: Courses will require practice on models at home/own salon for certification. Photo evidence will be required along with appropriate paperwork as highlighted within the portfolio manual. 

9: On very rare occasions, due to unforeseen circumstances or insufficient numbers booked on a course, it may be necessary to reschedule or cancel a course upon which a booking is made. If the reschedule dates offered are not convenient to you (the student) Dermace Training Academy’s liability will be to offer alternative dates to suit both parties. 

10: Dermace Training Academy reserves the right to alter or reschedule course dates and timetables where necessary. 

11: Dermace Training Academy reserves the right to alter and rearrange the course structure and content as and when necessary. 

12: Dermace Training Academy reserves the right to decide on the number of students present on a course at any time. 

13: Dermace Training Academy reserves the right to refuse entry/enrolment onto any course or refuse education to a student booked on a course. 

14: All course materials are copyright to Dermace Training Academy and will not be copied without permission. 

15: All students are required to adhere to the Health and Safety Policies, Security Policies, Student Conduct, Client Confidentiality, Data Protection and any other policy or regulation as set by Dermace Training Academy. These are available to students on request. 

16: Students will adhere to the dress code as directed by Dermace Training Academy. 

17: It is the student’s responsibility to arrange models for assessment dates given by the tutor. Without models, assessments cannot take place and courses cannot be certified. 

18: Tutors and assessors may change throughout the course without notice. 

19: Online Pre-study of theory is required and is the students/applicant’s responsibility to do so in order to have the knowledge to pass assessments. 

20: Re-sits and re-takes of written or practical assessments will need to be taken at a time scale set by Dermace Training Academy to fit in with the training schedule. 

21: The final decision on any assessment will be made by Dermace Training Academy. 

22: Dermace reserve the right to offer training from various locations. Certain locations may be removed from our list of centres at any time. 

Payment of your deposit and/or balance assumes your agreement with these terms and conditions.

INSURANCE INFORMATION 

It is a pre-requirement of Dermace that you have adequate insurance for Semi Permanent Make Up / Micropigmentation. We ask that you have this set up and in place ready for the start of your first day training with us. As outlined in your welcome letter we recommend Holistic Insurance who can be contacted on 01327354249. Holistic will cover you for 12 months only whilst you are training and in the process of building your portfolio. Students MUST return within 12 months of starting your insurance to complete your assessment and gain certification. A copy of your certificate must be forwarded to Holistic Insurance or they will not offer further insurance cover. If you have insurance cover through an alternative insurance provider, please ensure that you thoroughly read their terms and conditions on this matter. 

DERMACE CONFIDENTIALITY

All centre staff and students attending courses at this centre must agree to the centre policy on confidentiality. All manuals are copy written and property of Dermace, no student/staff may pass on any training manuals to others not trained by Dermace. 

All model information and student information is kept on file and locked in a filing cabinet which can only be accessed by authorised personnel. No student or staff member may discuss models, staff or other students at any time, any staff or students found to do so will face disciplinary action which may impact on future training and certification at this centre. 

This centre will not discuss any student/model with anyone outside this centre unless written consent has been given by all parties. Students or staff must not engage in abusive or derogatory behaviour towards other students or staff either in private or on public forums such as Facebook, Twitter or any other not mentioned. If found to be doing so, action may be taken by the centre. 

Photographs taken at the training centre are the property of the centre and will not be distributed to any students or models outside the centre unless written permission is given. Photographs taken by students are for personal reference only and must not be displayed on any public forum or used for advertising purposes unless written permission has been given. Photographs of students taken by the centre during a course may be used for advertising purposes unless otherwise stated. All consent forms are the property of Dermace and must not be passed to any other persons not trained by Dermace. 

SUPPORT AT DERMACE

There are some important distinctions to make with regards to Support, how it’s delivered, and the obligations involved. 

Phone Support: Phone Support is also a great way to ask those simple questions that may have slipped your mind. Please bear in mind that during office hours, Trainers will be busy in the training room and so we’ll normally need to take a message if the query is technical. We ask you to be understanding on this point, as you know how disruptive it would be to halt training throughout the day to ask Trainers to come to the phone. We consult with the trainers during their break time, and feed back to you wherever possible after that. 

Messaging (Email): Messaging is the best way to share photos of work that you’re asking questions about. It also allows both us and you to keep a record of the advice we’ve given, so we (the technician, and Dermace) can refer to it at a later date if need be. Email Messages are generally answered during office hours. We do not monitor Facebook Messages regularly - Email is always best.

What we can support you with, and what we can’t: We struggle to give advice on a treatment if you are not using our pigments or machine. This is not a case of us being awkward – but more an avoidance of giving you incorrect advice. We understand our pigments and machinery, so we can help you to understand any issues you may be be having. We can only support you in the areas you were trained in with us. If you are a Dermace Machine Tech, but trained in Microblading elsewhere, we can only support the training we provided on machine. We can only offer support on the main training courses, and not Workshops. Any workshop content you’re unsure of would be dealt with over phone/email. 

What we expect from you: When attending a Support session of any kind, we expect you to show up on time, and with all the equipment you’ll need. We expect you to arrive with a positive attitude, and a desire to improve you skills. Please remember, these sessions are designed to help you – not judge or criticise you personally. If you arrive with the right attitude, you’ll leave a more confident, happier, and a better technician. If you arrive with a negative attitude, we’re going to struggle to help you. If you put in the effort, we will match that effort and the session will be beneficial. We’re here to help you, it’s as simple as that – and we’re all about improving your abilities. 

When is Support not Support? Support is for developing you as a technician. It’s for reinforcing the techniques you’ve learned on your training course, and filling in any gaps in your knowledge. Support is not for re-training you. If you have had life events occur after training that prevented you from creating your portfolio, or working in Semi Permanent Makeup in general, and now you’d like to return to train again – there will be a charge for this. We do not consider this situation to be ‘Support’ within the boundaries of what we offer for free. We understand that life can throw some very tricky situations for you to deal with – and that’s why we can provide a discounted course for you to get back into work again. From that point, you’d be back into the general Dermace Support Programme again. 

Portfolios: We provide a handout to explain exactly what’s involved with creating and submitting a portfolio. The portfolio is the first step to becoming qualified. There are no short-cuts or special cases here. We work very closely with insurers to make sure that everything is done correctly, and your certificate is actually a valuable accreditation to have. We can help you, but you must follow the guidelines set out in the handout. This is what the insurance companies insist on, and it’s what we have to adhere to. 

Removal of Support: We reserve the right to remove Support from any student at our own discretion.